A Price Tag on Satisfaction Snow Magazine

You can have a profound impact on your clients' happiness and fulfillment level for $20 or less. You just need to empower your employees to spend the money.

How to Motivate and Coach Employees for Success, American Fastener Magazine

Customer Service

Thank You Two Magical Words by Retail Observer

wo of the most powerful words in the English language are “Thank you.” Most of us were taught it as toddlers first learning to verbalize our thoughts and feelings. It was part of our parents' programming to treat people with respect. Yet, for many people the basic rules of politeness have unfortunately been lost. It's time to bring those rules back and put them into play.

Nine Steps to a Service Culture, HR Magazine

How to distinguish you and your business from your competitors

Two Rules For Companies That Want To Provide Exceptional Service, Call Center Times

John Tschohl has two rules for companies that want to provide exceptional service. Rule 1: Serve the customer. Rule 2: When in doubt, see rule number 1.

Magical Words, Today's Restaurant News

There is magic in the words “thank you.” That magic isn't automatic, however. To fully unleash the power of “thank you,” you must be specific, sincere, and speedy.

The Immeasurable Power Of Gratitude Don't wait for weeks or months to thank someone HR Magazine

We are all aware of the importance of words. They can be healing or inspiring, humorous or hurtful. They can also be motivating and magical.

TO CREATE PASSIONATE CUSTOMERS, REMEMBER AND USE THEIR NAMES! Retail Observer

ery few companies remember their customers' names and use them – much less remembering the faces of their most frequent customers, let alone the customers they see only occasionally

Make it Easy for Someone to Conduct Business with You, Agency Sales

Customer service is not really hard.

The Power of Relentless Customer Service, CSM Magazine

If you want your organization to grow and succeed long term, you've got to be a service leader. To do that, you've got to be “Relentless.”

9 Ways To Become a Brand Your Customers Fall in Love With You, Franchising.com,

Getting your customers to see you as the only one that provides a solution to their problem involves everything you do — and everything you choose not to do. It communicates the value and character of your brand. Even the little things matter: the message you send when you handle phone conversations, when you send email messages, the way you conduct business in a meeting, the way you handle complaints, the convenience you offer and the relationships you cultivate with your customers. It's all part of the message you are sending about your brand

In a pandemic, customer service more crucial than ever, Vail Daily

The coronavirus pandemic has been rough on businesses. Shutdowns, occupancy restrictions and reduced travel have forced many businesses, especially in resort towns, to scramble to survive.

An expert on delivering exceptional customer services, The Citizen

The point I try to get across to everyone is: you are in the services business. Most companies think they're in manufacturing and retail. It's a paradigm switch. Amazon is successful because it understands it's a customer services company that just happens to be the largest Internet-based retailer in the world.

How to Save an Angry Customer. Aqua Magazine

When you screw up (and we all do), you can count on customers contacting you to let you know what you've done. If it's a phone call, you can expect to hear ranting and raving and people saying things that are rude and inappropriate. If they are in your place of business, they will confront you face-to-face, and it's up to you how to diffuse the situation and put a smile on that customer's face.

The Value of Relentless Customer Service in Tough Times, CXService360

To clarify the value of quality service, I believe that service retains the customers you already have, attracts more customers, and develops a reputation that encourages customers to do business with you in the future… even during tough times. How do we do that? The best we can do is put ourselves in the customer's shoes: Do things for a customer the way that the customer would do them for himself/herself and then we add the magic.

NAVIGATING THE DIFFICULT TIMES. BIZINDIA

Life in the dynamic and unpredictable business world means that sometimes things will not go according to plan. When a business, country or world is in crisis, it is easy to become trapped beneath a mountain of problems but, in order to succeed, individuals must be motivated and be able to sustain performance during a crisis and times of stress.

Leading and Making a Difference, VDTA.SDTA News

Service Role Models